To any one at any of these emails!!!! I need help from someone at SIXT I need my money back to pay rent and for food. I have not been given a contact at the company. John Cell: 248 225 **** From: Sentry Sent: Wednesday, April 01, 2020 4:47 PM To: reservations-usa@***.com Cc: regine.sixt@***.de Subject: Re: PER YOUR REQUEST REGARDING RESERVATION NUMBER 989877**** I will being to copy more and more people if I do not get my money back for food and for rent. John From: Sentry Sent: Wednesday, April 01, 2020 4:44 PM To: reservations-usa@***.com Subject: PER YOUR REQUEST REGARDING RESERVATION NUMBER 989877**** Amanda, Please see TODAYS announcement from the governor of Florida attached below. Please provide my money back now I need it for rent and for food. Stop playing games and provide me a contact person in the SIXT company. John Austermann. Cell: 248 225 **** April 1, 2020 at 4:35 p.m. EDT Florida Gov. Ron DeSantis (R) announced a 30-day stay-at-home order for the state Wednesday that tells nearly 21 million residents to stay indoors unless they are pursuing essential services or activities. Live updates: Florida Gov. Ron DeSantis announces stay-at-home order; U.S. coronavirus death toll surpasses 4,000 From: Sentry Sent: Wednesday, April 01, 2020 4:34 PM To: reservations-usa@***.com Subject: Re: PER YOUR REQUEST REGARDING RESERVATION NUMBER 989877**** Amanda, This is unacceptable given the federal, state and local lockdowns. Please refund the money I paid I need that money to pay rent and to buy food. Also for a third time please provide your, or a supervisors, contact information immediately. My contact information is 248 225 ****. Sincerely, John Austermann From: reservations-usa@***.com Sent: Wednesday, April 01, 2020 4:14 PM To: sentry@***.com Subject: Re: Re: PER YOUR REQUEST REGARDING RESERVATION NUMBER 989877**** Dear Mr. Austermann, Thank you for your feedback. I am sorry to inform that a full cancellation is not available with your booking. Per the agreed terms: A prepaid booking can be cancelled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. For reservations with a rental period lasting no more than three days, the total prepaid amount is non-refundable. For reservations with a rental period lasting more than three days: The first three days are non-refundable, the remaining days will be refunded. In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full. We are trying to be as flexible as possible during this difficult time and we would appreciate your assistance with that. If you are unable to rebook the reservation, please allow us to cancel the booking with the pertaining fee of 329.29 USD USD and the prepaid difference will be issued to the credit card on file. The fee applied will be issued as a voucher - this voucher can be used for a future rental. The voucher will take up to five business days for you to receive via e-mail. We look forward to your response on how to proceed. We appreciate your understanding. Best regards, Amanda Reservation Department e reservations-usa@***.com o + 1-88*-749-**** SIXT Rent A Car, LLC P.O. Box 8188 Fort Lauderdale, FL 33310 about.sixt.com | sixtcareers.com ---------------------------------------------------------------------- Original Mail vom Wed, 1 Apr 2020 15:51:40 -0400 - DE-5766**** ---------------------------------------------------------------------- This is formal notice to the SIXT company sent April 1st, 2020 On March 29th, 2002 I sent an email requesting a refund - after calling and not being put through to the department that handles the refund. The person I spoke said I would my money refunded if I sent the email. I received the email below and I responded unacceptable. I called 1 88* 749 **** on April 1st explaining this was unacceptable and that I was told I would get my money refunded. I spoke with Kevin I ask Kevin to put me through to a supervisor. He represented himself as a supervisor. I ask for his employee number and he said his employee number was 2634. I ask for an executive. Kevin then said he was the executive. I ask to speak with the CEO and Kevin said he could not give out the last name of the CEO or any other executive because of security. Kevin gave me a number (i.e. 888 942 ****) and said an administrator would connect me to the CEO. There was no administrator. I am now at two (2) days and I DEMAND a my money back and/or a contact that can get my money back. There is world wide pandemic and I need my money back Sincerely, John Austermann Cell: 248 225 ****. From: reservations-usa@***.com Sent: Wednesday, April 01, 2020 12:56 AM To: sentry@***.com Subject: Re: PER YOUR REQUEST REGARDING RESERVATION NUMBER 989877**** Dear Mr. Austermann, Although Prepaid Reservations are non-refundable, in exceptional situations like this, we dont want to burden our customers with cancellation penalties or rebooking fees. With that being said, today as a gesture of goodwill we are happy to offer one of the following options: 1) Reschedule your existing pre-paid reservation for a future date and the re-booking fee will be waived. 2) Cancel your prepaid reservation and you will receive a voucher (valid for one year) in the amount of your cancellation fee of 329.29 USD. The difference between the total amount and the cancellation fee will be refunded. We kindly ask that you confirm which of the available options you would like to proceed with. Best regards, Russan Reservation Department e reservations-usa@***.com o + 1-88*-749-**** SIXT Rent A Car, LLC P.O. Box 8188 Fort Lauderdale, FL 33310 about.sixt.com | sixtcareers.com ---------------------------------------------------------------------- Original Mail vom Tue, 31 Mar 2020 16:27:41 -0400 - DE-5766**** ---------------------------------------------------------------------- PER YOUR REQUEST, I called and spoke to a employee of SIXT today March 31st at approximately 3:00pm EST REGARDING RESERVATION NUMBER 989877**** Do to the conditions i.e. local, state and federal mandates I am requesting a full refund. Please refund $863.04 to AMEX card ending in 6002 as soon as possible. Please provide confirmation to johnaustermann321@***.com My Cell is 248 225 **** Sincerely, John Austermann President & CEO CMS
CMS worst shop ever he The state after he scammed 20 people or so some spent 15000 and all they got was the parts stolen and the truck dismantel
ed
CMS is a horrible company to do business with, they will straight out lie to you about everything if your dumb enough to do business with them do not pay anything up front! they told me 10 days to do the work 3 months later i had to get my truck picked up and taken to another shop where they redid about half the work casue it was so ***.
I order some parts and they never call me back they are scam
I have heard many problems about that place, the owner seems to avoid customers when he owes them money, a refund, or is late on delivering parts that are supposed to only take three business days, which sometimes turn into weeks. There is almost always a story as to why either parts orders aren't being processed or work isn't being done. People seriously need to be warned about this place.
hi had some similar issues would like to talk if you had time thanks. email staumo79@***.com